瑞安医疗网络(亚洲)有限公司及其旗下所有的关联公司(下称「MediQ」、「本公司」或「我们」) 致力保障我们的客户和向我们提供个人资料并表明对我们的服务(「服务」)感兴趣的客户和潜在客户(下称「阁下」或「客户」)的私隐。我们希望以下政策将帮助阁下了解我们如何收集、使用、传送、披露和保护阁下的个人资料(「本私隐政策声明」)。本私隐政策受《个人资料(私隐)条例》(香港法例第486章)(「私隐条例」)规管并奉行其有关规定。以下概述本私隐政策声明。

阁下毋需提供任何个人资料以浏览或使用我们的网站。当阁下参与、使用或注册任何服务时,我们会收集阁下的个人资料(定义如下),以便我们能够为阁下提供服务。阁下可以拒绝向我们提供所要求的个人资料,但在此情况下,我们可能无法为阁下提供服务。通过提交阁下的个人资料,即表示阁下同意按照本私隐政策声明使用阁下的个人资料。

「个人资料」是指与一名在世人士有关及可确定个人身份并须能以可供查阅及处理的方式记录下来的资料。我们可能会收集阁下以下个人资料,所有收集的个人资料均应受本隐私政策声明所限:

• 关于阁下的资讯:姓名、性别、年龄、出生日期、香港身份证号码/身份证明文件号码、电话号码、传真号码、居住地址、通讯地址、电子邮件地址、签名、生物辨识数据及生物医学样本;
• 有关阁下预约或使用我们的服务:信用卡资讯、生物医学样本、医疗纪录、医疗报告、医疗影像及医疗图片;
• 有关阁下的关联组织、朋友或家庭成员:组织的名称、阁下于该组织的职位、阁下于该组织的职员/会员号码、阁下朋友或家庭成员的名字、阁下与该等朋友或家庭成员的关系、他们的香港身分证号码/身分证明文件号码及他们的签名;
• 访问我们的网上平台时收集的资讯,包括网站、手机应用程式、社交媒体平台及/或我们通过线上与阁下的沟通(详情请参阅Cookies使用部份):IP 地址、浏览器设置、浏览纪录和/或其他互联网日志资讯;
• 阁下可能希望向我们提供的其他资讯:职业、教育程度、兴趣、活动喜好、社交媒体联系方式以及阁下可能随时披露的任何其他资讯。

收集个人资料的目的将在收集之前或收集时确定。

本网站收集的所有个人资料将仅用于收集该等资料的目的、直接相关的目的、协助阁下进行查询或预约、其他相关的目的,或阁下与我们之间可能同意的任何其他目的,除非我们获得相关个人的同意或根据法律或法院命令的要求。

收集阁下的个人资料的目的包括但不限于:

• 确定和验证阁下使用我们的服务的资格;
• 使我们能够存储阁下的个人资料并识别重复的申请,以及存储您使用我们集团之服务的记录;
• 使我们可以为阁下提供服务、包括客户服务,例如处理投诉和帐户查询、订单处理、预约安排、处理保险索赔,以及处理付款指示或向阁下收取我们提供的服务、药物测试及诊断、实验服务的未付款项;
• 根据阁下的兴趣和偏好创建客制化的通讯,以便在使用我们的服务时为阁下提供最佳的客户体验。我们还可能利用资料分析工具来确定我们的优惠、广告和推广活动的有效性以及阁下对新产品和服务的兴趣,以便为阁下定制新产品和服务;
• 通过各种方式优化我们的服务、网站、手机应用程式和其他网上平台,包括但不限于使用资料分析工具、研究、调查和回应表格,以便我们可以审查和改进我们的业务、行销和策略运作及计划;
• 确定和验证阁下是否有资格获得我们的服务的折扣和促销;
• 代表阁下处理申请及更新合作伙伴的服务;
• 直接促销我们的服务,及本集团业务伙伴的服务(该直接促销须按照以下直接促销部份的规定进行);
• 让阁下选择参与我们为阁下提供的服务的互动功能,包括识别阁下的朋友,并在阁下愿意的情况下与他们沟通和分享阁下的购物体验;
• 防范及阻止欺诈;
• 审计目的;
• 按适用法律、规则及规例的规定作出披露;及
• 任何与收集个人身份识别资讯的原来目的有关之其他用途。

若有需要,我们可能会将阁下的个人资料转移至香港以外的地方,以达到收集此等资料之目的,或直接与其有关之目的。任何有关的资料转移都会遵照私隐条例之规定及约束。

此外,根据相关法律、规则和法规,我们可能会不时将通过我们的各种系统/平台以及与阁下的其他互动收集阁下的个人资料用于直接促销(详情请参阅直接促销部份)。

We will keep Personal Data until the purpose for which it is collected or the directly related purpose consented by you has been fulfilled. Unless such Personal Data is retained to satisfy any applicable statutory or contractual obligations, such Personal Data will be erased, deleted, destroyed or anonymized to render such information unidentifiable or unusable after fulfilling the purpose.
Computer data is stored on computer systems and storage media whose access is strictly controlled. Where we hold, use and/or transmit your Personal Data, it will be adequately protected against accidental and/or unauthorized access, disclosure, copy, use, destruction or modification.

All Personal Data we hold will be kept confidential. However, when disclosure to a third party is necessary to satisfy the one or more of the purposes stated above (see Privacy Data above), we will provide such information to following list of classes of transferees (who may be located within or outside of Hong Kong), including but not limited to:

• Any subsidiaries, holding companies, associate companies or affiliates of, or companies controlled by us;
• Any other person or company who is under a duty of confidentiality to us and who has undertaken to keep such information confidential and has a legitimate right to such information;
• Our distributors, agents, contractors, suppliers, healthcare providers, healthcare professionals and other telecommunications, information service providers and content providers and any other third party service provider;
• Our professional advisers, including accountants, auditors and lawyers; and
• Government and regulatory authorities and other organizations, as required or authorized by law.

Furthermore, we may, from time to time, purchase or sell one or more of our businesses (or portion thereof) and your Personal Data may be transferred as part of the purchase or sale. In the event that we have completed the process of purchasing of a business unit, we shall communicate with you through the communication channels you provided to us, and any Personal Data we obtained following your consent shall be treated in accordance with this Privacy Policy Statement if it is practicable and permissible to do so.

All Personal Data you provide to us is secured on our website and can only be accessed by our authorised persons. Those data may be provided by us to any other person, including a member of our group of companies, our auditors, accountants, or lawyers, whom has undertaken to keep such information confidential; financial institutions, insurance companies, credit card companies; law enforcement agencies, governmental or statutory authorities, institutions or organizations; and our related companies.

We may use your Personal Data (including your name and email address) for direct marketing communications after we have received your consent when you provide your Personal Data. The types of direct marketing activities include providing you with information and details in connection with the latest news, events, updates, contests, discounts, promotions, offers; products, services and rewards which relate to our Services. If you wish to unsubscribe from the direct marketing communications, you can find and click on the unsubscribe link in each of the promotional emails, and we will opt you out of the mailing listing. Alternatively, you can reach our customer service by calling +852 2111 2201 for an un-subscription.

When you browse our website, unless otherwise stated, we will only record your visit and will not collect any personally identifiable information about you. Cookies, if any, used on any part of this website will not be deployed for collecting personally identifiable information.

For your information, Cookies are computer files stored on a viewer's computer to obtain configuration information and analyze the browsing habits of the viewer. Cookies prevent you from logging in again when you revisit the Site and are often used to track your preferences related to the subject matter of the website. You may choose not to accept Cookies, but by doing so, you may not be able to use or enable certain features available on this website.

MediQ reserves the right to amend or modify this policy from time to time without any prior notice. Any changes to this Privacy Policy Statement shall be effective immediately upon posting on our website.

We do not knowingly collect personal data from any juvenile (any person under the age of 18) and do not advise juveniles to use our Services. Unless permitted by law and approved by the guardian, juveniles are not allowed to register an account or send personal information such as their name, telephone or email address to us. If we negligently collect any information about juveniles, we will delete it as soon as we become aware of it. Please contact us if you think that we may be holding data from or about any juvenile.

In the event of any inconsistency or ambiguity between the English and Chinese versions of this Privacy Policy, the English version shall prevail.

For more details on using our website, please review the Terms of Use. This Privacy Policy is an integral part of MediQ Terms of Use.

You can submit a written request to access, correct and/or delete the Personal Data you provide to us by sending an email at cs@mediq.com.hk or by a registered letter to the address to the Administration Department of MediQ Health Service (Asia) Limited, Unit 02, 23/F, New World Tower 1, 18 Queen's Road Central, Central, Hong Kong in accordance with the Ordinance. We shall respond to your request within 40 days.